Just got back from the permit department of the City of Oakland. It's always an adventure in there, akin to falling down the rabbit hole and landing in Permit-Wonderland. I stood in three lines (one line twice), and spoke with three people, only to discover after almost two hours of wonderland wandering that the computers for the entire department had crashed and nobody had been issued a permit all week. It wasn't going to happen this day either.
"When will the computers be back to normal?" I asked, with little hope in my heart for a normal answer.
"Don't know," was the reply.
It hadn't occurred to a single soul in the permit department to post a sign letting applicants know that the computers were down, thus sparing them the waiting time to find out. The Mad Hatter couldn't have had a nuttier tea party.